Mack Boosts Service Capacity in Canada

Mack Trucks further strengthened its service and support network in Canada with the opening of new facilities in Saskatchewan and Quebec.

“Mack’s customers reap the benefits of maximum vehicle uptime and increased return on investment because of the ongoing investments throughout our dealer network,” said Stephen Roy, president, Mack Trucks North American Sales & Marketing. “Mack is committed to delivering products, services and support that we’re confident provide unparalleled customer value, and our dealers live this commitment every day.”

Redhead Equipment recently opened the doors to its new Regina, Saskatchewan location between Emerald Park and the City of Regina on Highway 1 East. Redhead Equipment, which also retails and services trailers and construction equipment, built the new 10,870 m2 facility to streamline their operations and better serve the growing needs of their diverse customer base. The truck service center, staffed by 15 Mack technicians, 9 of whom are Mack Master Technicians, features 27 service bays, including wash and welding bays, a lube pit, overhead crane and truck lifting system. The location houses an extensive parts inventory in its 2,800 m2 parts warehouse and operates 7 service trucks to provide support at customer locations and jobsites.

Mack also enhanced its presence in Quebec with the opening of Mack Laval near Montréal. The dealership was previously based in Anjou, Quebec and known as Camions Lourds de Montreal. Moving to the Laval facility will help ensure even greater customer service and easy access from major routes A-440 and A-25. The 1,765 m2 facility provides 14 service bays manned by 14 technicians and a 325 m2 parts warehouse, overhead crane, lube pit and high-tech lube system. The facility is equipped to service alternative fuel vehicles. Located on a 12,800 m2 lot, Mack Laval provides ample room for trailers and is monitored by an advanced camera system to help protect customers’ assets.

The ongoing investments to expand service and support capabilities further the effectiveness of Mack’s GuardDog® Connect telematics-based solution, which quickly diagnoses potential issues, proactively schedules repairs and confirms that required parts are in stock and ready to install, all while the truck is still on the job.

Source: Mack Trucks

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