Peterbilt Deploying Augmented Reality Tool for Dealer Service Technicians




Peterbilt Motors Company have deployed 200 of its patented ARTech augmented reality tools to dealer locations by March 31st, 2022. A proprietary software designed to innovate dealer service and improve customer uptime, ARTech utilizes 3D and augmented reality views of chassis-specific Peterbilt trucks, along with existing service systems like PACCAR Solutions Service Management to help dealer service technicians quickly visualize major truck systems and instantly access related technical documentation and diagrams via an Apple iPad.

“We analyzed technicians’ pain points and focused on key technologies required to put all of the correct and pertinent data from multiple databases in one single location at their fingertips,” said Peyton Harrell, director of Dealer Development for Peterbilt. “The result is our ARTech tool, which transforms 2D technical information into a 3D image by placing full-scale objects on top of the real environment. This technology provides technicians a type of X-ray vision to help improve diagnostic and repair times. Dealerships who are using ARTech in their service bays have reported a 15-20% improvement in service repair times.”

Augmented reality allows the technician to explore and understand the objects in the most efficient way for them.
Peterbilt worked with a team of talented analysts, visionaries, designers, developers and architects to create the technology, which was then tested at select Peterbilt dealerships.

Peterbilt’s rollout of ARTech builds on the expanding comprehensive suite of uptime services offered on its vehicles and supported through the fastest-growing dealer network in North America.

Source: Peterbilt Motors Company

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