LiuGong Renews Service and Service Parts Agreement with Cummins
The signing ceremony, held at Bauma in Germany; the leading trade fair for construction machinery, was attended by both Luo Guobing, vice president of LiuGong, and Robert Enright, executive director of Cummins Inc. The agreement between LiuGong and Cummins Inc., a leader in the manufacturing, selling and service of diesel engines and related technology, marks an enhanced global cooperation between the parties.
This partnership renewal will ensure both sides leverage each other’s superior resources, achieve win-win cooperation in business mode and enhance market shares. The new agreement has also expanded the list of engines and territories.
According to the agreement, parts for the JV engines will be available directly from LiuGong dealers in the agreed territories covering Asia Pacific (excluding Japan, South Korea and Australia), Middle East, Africa, CIS (Commonwealth of Independent States), Latin America, and India.
Both service and warranty in the agreed territories will be managed through LiuGong’s dealer channels. Nine training centers will also be set up to provide engine training, increasing customer satisfaction.
“Overall, the new agreement combines LiuGong’s global dealer network and Cummins’ engine and technology support network. It helps us to realize the one-stop service for our customers and speed up the service response speed and enhance customer satisfaction,” said Mr. Guobing at the signing ceremony.
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