KAMAG Optimizes Service for Yard Logistics




KAMAG Transporttechnik has expanded its service capacities at the company´s site in the Ulm-Donautal industrial area, in Germany. A new, larger workshop operation with modern equipment and optimized processes offers a comprehensive range of services for all KAMAG yard logistics vehicles. The move offers great advantages for all KAMAG customers.

“In this way, we can guarantee even faster and more efficient processes. The workshop has 6 service lanes which are directly accessible via 6 gateways. This means we avoid any time-consuming maneuvering,” explained Patrick Scheck, manager of the new KAMAG workshop.

A special service provided by the KAMAG workshop is the so-called incoming check. In the process, the entire vehicle is subjected to a check for wear and tear as well as functions. The clients then decide for themselves what work they want to have carried out on the basis of the diagnosis. Added to this, there is a parts warehouse that can be accessed very quickly and facilitates an extraordinarily high level of parts availability.

“We store all the important spare and wear parts here. Our primary interest is to get the vehicles moving again as quickly as possible,” said Patrick Scheck.

A mobile service option is also available for working with customers in the region. Within the continuously growing KAMAG service network, selected service companies can ensure that free capacities are made available to each other so that urgent repairs can also be carried out. Moreover, a fleet of replacement vehicles is available for customers. All measures contribute to the fact that KAMAG customers can maintain their yard logistics at all times.

The constantly expanding service network also includes premium service partners. Regular training and audits enable KAMAG to guarantee a high level of performance. The premium partners currently include 18 companies with a total of 29 branches.

In addition, KAMAG works together with around 160 service companies and service centers throughout Europe in order to offer customers from all sales regions a qualified service program. By using the KAMAG Click4Parts online shop, customers can obtain high-quality original spare parts around the clock, even via mobile devices.

Source: Transporter Industry International Group (TII Group)

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