Doosan’s 48-Hour Parts Guarantee Celebrates its Two-Year Anniversary


Two years ago Doosan Infracore America announced its 48-Hour Parts Guarantee for their wheel loader and excavator customers. The program guarantees that Doosan heavy equipment machine owners will receive their “machine debilitating” replacement part, in hand, within two business days or Doosan will pay for a replacement machine rental.

Doosan Infracore America will get the part in the hands of the customer, wherever they are in North America.

When the customer-focused guarantee program launched, it met with some industry skepticism because it was different than others in the industry. Some were not sure it was going to last, others questioned the ability to have the part in the hands of the customer in such a short period of time. However, two years later, Doosan’s 48-Hour customer-centric guarantee is strong and has allowed customers to stay on the job with working machines. Doosan is operating at a 99% on-time delivery, and fulfilling their program commitment by providing a replacement machine to the customer if necessary.

Every 48-hour order is evaluated by Doosan parts personnel. Doosan will either offer the higher level component at 60% less than the list price or offer a reliable substitute part of equal or greater quality. If Doosan fails to deliver, a rental machine or gift card, equal to the rental rate up to one month, will be given to the equipment owner. Limited restrictions apply. To learn more about this revolutionary guarantee visit

Source: Doosan Infracore America

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